Email Us  01483 267676 Contact Us
Latest News  

Refunds & Returns

Returns address:

Beyond Mountain Bikes
Unit 16 Smithbrook Kilns
Cranleigh
Surrey
GU6 8JJ
Telephone: 01483 267676

If the item received is not quite as expected, the easiest and quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form and return the unwanted item for refunding. If no exchange is required then just return for refunding.

Unwanted items must be received back at Beyond Mountain Bikes within 21 days: in new condition, with the original packaging, labelling and Beyond Mountain Bikes receipt. A refund will be arranged to the original card used to purchase the goods.

The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books and safety equipment are non-exchangeable and non-returnable unless incorrect or defective. All of the above does not affect your statutory rights as a consumer.

We regret that items specially ordered in on behalf of customers cannot be returned unless faulty.